Mindpearl Fiji

The Res On Call service is based out of the Mindpearl custom state of the art outsourced contact centre facility in Suva.

Mindpearl specialises in 24-hour customer support services, in more than 20 languages, to many large leading brands  across the globe.

Mindpearl FijiMindpearl partners with companies to help maximise their business performance and significantly increase their profitability. Through the operation of the new multi – channel contact centre in Suva which employs dedicated, well trained employees and state of the art technologies, Mindpearl enables a worldwide solution-delivery with an emphasis on quality and consistency.

Suva Facility

  • Five separate contact centre areas within one, brand new state-of-the-art building
  • Up to 1000 seats on a single shift
  • Local English-speaking agents
  • Fibre Optic connection to the Southern Cross Network
  • 6000 square meters (65,000 sq ft) of brand new, custom-built contact centre facilities
  • Fully resilient, end-to-end managed network services
  • Parking for up to 52 car or coach spaces
  • Close proximity to Suva Airport, Hotels, Backpackers & Suva CBD
  • Global or local
  • 24 x7
  • 7 days a week
  • One language or multiple languages
  • Inbound and outbound
  • Call routing and management consultancy
  • Recruitment & training
  • Serviced customer contact environment
  • IT infrastructure
  • Leveraged facilities, telephony & data
  • Secured facilities
  • Managed services

 

Our Partners

Mindpearl have a proven track record in the travel, tourism and aviation sectors as well as many other industries. Our list of partners is one we are very proud of. Mindpearl are currently, or previously, the contact centre partner for;

  • Air Pacific Limited
  • American Airlines
  • Dnata World Travel Service
  • Swiss International Airlines
  • Jet2 Airlines
  • Ignite Travel Group – Rewardscorp
  • Brussels Airlines
  • Delta Airlines
  • Avis Rent a car
  • Virgin Australia
  • Hotels.com
  • Vueling.com
  • Singapore Airlines
  • Weight Watchers
  • Coca Cola UK
  • Lebara Mobile
  • Home Direct NZ
  • Recoveries Corp
  • Coastwide Driving

Just to name a few……………………..

Mindpearl Fiji